Customer Service Administrator - Remote

Overview

Sourcepass is an IT consulting company that specializes in network support and innovative solutions, aiming to provide an IT experience that clients love. The company has a rich history and has been recognized for its achievements in the industry.

In Short

• Fast-paced customer service role requiring solid communication skills.
• Comfortable with technology and willing to learn tech terms.
• Reports to the Customer Service Team Lead.
• Structured workdays with significant phone time.
• Schedule: Thursday - Monday 1pm-10pm EST.
• Responsibilities include handling calls, emails, and data entry.
• Requires 2-3 years of customer service experience.
• Proficient in English, both spoken and written.
• Strong typing skills and attention to detail are essential.
• This is an independent contractor role.

Requirements

• Reliable and punctual.
• Minimum 2-3 years of customer service experience.
• Effective communication by phone.
• Proficiency with Windows Operating System.
• Strong typing skills required.
• Attention to detail.

Benefits

• Opportunity to work in a recognized IT consulting company.
• Experience in a structured customer service environment.
• Engagement in special projects with management.