Customer Service Administrator - Remote

Overview

A fast-paced customer service role that requires solid communication skills, and the ability to ask the right questions to assist in resolving client issues.

In Short

• Join a team of 500+ staff as a Customer Service Administrator.
• Handle incoming phone calls and document everything in the ticketing database.
• Process data entry tasks as needed.
• Assist management with special projects.
• Communicate effectively with clients via phone and email.
• Minimum 2-3 years of customer service experience required.
• Proficiency with Windows Operating System.
• Strong typing skills are necessary.
• Attention to detail is crucial.
• Work in a supportive environment focused on professional development.

Requirements

• Reliable and punctual.
• Experience in customer service in an office setting.
• Ability to communicate clearly and professionally in English.
• Comfortable with technology and willing to learn.
• Detail-oriented and consistent.

Benefits

• Opportunity for professional development.
• Collaborative environment with world-class team members.
• Recognized as one of the world’s most strategic MSPs.
• Awarded Top Workplaces in 2020 and 2021.