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Customer Service Administrator - Remote

Posted 13 hours ago
Customer Service
Full Time
Philippines

Overview

Sourcepass is an IT consulting company with a rich history of providing network support and innovative solutions. We aim to deliver an IT experience that clients love, with a focus on technology, security, and managed services.

In Short

  • Fast-paced customer service role
  • Solid communication skills required
  • Detail-oriented and consistent
  • Comfortable with technology and a willingness to learn
  • Shift: Saturday - Wednesday, 10am-7pm EST
  • Answer incoming phone calls and manage tickets
  • Assist with filing and data entry tasks
  • Outbound calling to inform clients of changes
  • Support management in special projects

Requirements

  • 2-3 years of customer service experience in an office setting
  • Effective communication by phone
  • Proficiency in English, both spoken and written
  • Strong typing skills
  • Reliable and punctual
  • Attention to detail

Benefits

  • Join a recognized and growing IT consulting company
  • Be part of a team with over 40 years of combined expertise
  • Work in a supportive and innovative environment

Sourcepass

Sourcepass

Sourcepass is an IT consulting company and managed service provider (MSP) with a strong legacy of delivering network support and innovative technology solutions since 2001. With a focus on IT services, cloud computing, and security, Sourcepass tailors its offerings to meet the unique needs of various industries and business strategies. The company is distinguished by its ownership and operation by experts in technology and security, who are dedicated to providing an exceptional IT experience that clients love. With over 600 employees serving more than 2,000 clients across 20 vertical markets, Sourcepass has garnered numerous accolades, including recognition in the Inc. 2022 Best in Business list and multiple awards in 2023. The company continues to expand through acquisitions, bringing over 40 years of combined expertise to its service areas, and is committed to pushing the boundaries of the IT consulting industry.

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