Customer Service & Office Administrator - Remote

Overview

We are seeking a motivated and organized individual to join our team as a Customer Service & Office Administrator. In this role, you will be responsible for providing exceptional customer service via phone, email, and WhatsApp, as well as assisting with various administrative tasks to support the smooth operation of the office.

In Short

• Respond to customer inquiries via phone, email, and WhatsApp in a timely and professional manner
• Handle customer service issues and provide effective solutions
• Assist with administrative tasks including data entry, scheduling, and filing
• Manage and maintain communications using QB (QuickBooks), Constant Contact, and basic Google and Microsoft programs
• Ensure all customer information is updated and accurate in our systems
• Collaborate with team members to ensure efficient office operations

Requirements

• Strong communication skills
• Experience in customer service
• Proficiency in QuickBooks and Constant Contact
• Familiarity with Google and Microsoft programs
• Organizational skills
• Ability to work independently and as part of a team

Benefits

• Work from home flexibility
• Supportive team environment
• Opportunities for professional development