Order Placement/Order Entry Customer Service Representative - Remote

Overview

An overview paragraph about the job

In Short

• Process customer orders accurately and efficiently through our order management system.
• Communicate with customers regarding order status, changes, and issues.
• Collaborate with the sales and warehouse teams to ensure timely fulfillment.
• Resolve any discrepancies in orders and proactively follow up with customers.
• Maintain accurate records of all orders and customer interactions.
• Provide exceptional customer service by addressing inquiries and concerns promptly.

Requirements

• Detail-oriented and communicative.
• Ability to manage multiple tasks efficiently.
• Strong problem-solving skills.
• Experience in customer service or order management preferred.

Benefits

• Work remotely.
• Flexible working hours.
• Supportive team environment.