Data Entry / Customer Service Representative - Remote

Overview

We are seeking a detail-oriented Data Entry/Customer Service Representative to join our team in New York. In this dual role, you will be responsible for maintaining accurate data records while providing exceptional customer service support.

In Short

• Enter and maintain data in company databases with high accuracy and efficiency
• Process customer information, orders, and records in a timely manner
• Respond to customer inquiries via phone and email
• Verify and validate data accuracy before entry
• Maintain organized digital and physical filing systems
• Generate regular reports and documentation
• Handle basic customer service issues and escalate complex matters when necessary
• Perform quality checks on entered data
• Update customer records and maintain database integrity

Requirements

• High school diploma or equivalent
• 1-2 years of data entry experience
• Previous customer service experience preferred
• Proficient typing speed of at least 45-50 WPM
• Strong knowledge of Microsoft Office Suite, especially Excel
• Excellent attention to detail and accuracy
• Strong verbal and written communication skills
• Ability to multi-task and prioritize workload effectively
• Professional phone etiquette
• Basic computer troubleshooting skills
• Strong organizational abilities
• Ability to work independently and as part of a team

Benefits

• Collect, process, and analyze data from various sources
• Prepare reports and visualizations to present findings to internal teams
• Support business decisions with data-driven insights
• Collaborate with cross-functional teams to understand data needs
• Maintain and update dashboards for ongoing performance tracking