Customer Service Representative/Data Entry Clerk - Remote

Overview

The Customer Service Representative/Data Entry Clerk is responsible for addressing client needs, managing data entry tasks, and ensuring a high level of customer satisfaction.

In Short

• Answering or making calls to clients to address their needs.
• Gathering invoices, statements, and personal details from various sources.
• Responding efficiently and accurately to client inquiries.
• Engaging in active listening to confirm or clarify information.
• Correcting errors and organizing information for accuracy.
• Building lasting relationships with clients and team members.
• Entering and updating information in databases.

Requirements

• Strong communication skills.
• Ability to handle complaints and diffuse angry clients.
• Attention to detail for accurate data entry.
• Experience in customer service roles.
• Proficiency in database management.

Benefits

• Opportunity to work remotely.
• Flexible working hours.
• Supportive team environment.