Customer Service Administrator - Remote

Overview

This position handles customer inbound and outbound calls, primarily with client’s post-sale, but also general company questions for internal and external customers. This individual will also schedule customer service calls and other customer service activities as needed.

In Short

• Provides excellent customer service during all inbound and outbound phone calls.
• Schedules service customers with local technicians as needed.
• Reviews completed service tickets for quality assurance.
• Acts as a liaison and corporate contact for installation and service teams.
• Maintains effective relationships with peers and customers.
• Demonstrates enthusiasm, adaptability, and patience.
• Performs other duties as assigned by supervisor.
• Must have reliable high-speed internet for VoIP calls.
• Thrives in a fast-paced, team-oriented environment.
• Communicates effectively with internal and external parties.

Requirements

• High School Diploma or equivalent.
• At least 1 year of Customer Service Experience.
• At least 1 year of office or administrative experience.
• Proficient in Microsoft Office Suite.
• Ability to juggle various work activities.
• Detail-oriented and focused on task completion.
• Excellent verbal and written communication skills.
• Ability to provide timely and empathetic help.
• Self-driven and responsible for business goals.
• Legally authorized to work in the country of employment.

Benefits

• No travel required.
• No overtime required.
• Normal office environment.
• Indoor work in a climate-controlled environment.
• Sedentary work with minimal physical requirements.