Team Lead Administration & Customer Service - Remote

Overview

As a Team Lead, you will be responsible for administrative patient care and written customer communication, ensuring smooth processes and high service quality.

In Short

• Lead and develop a motivated team
• Manage processes to make them more efficient and digital
• Quality control and service improvement
• Collaboration with sales, IT, coaching team, and hotline
• Data analysis and reporting to management

Requirements

• At least 3 years of leadership experience in administration or written customer service
• Enjoyment in process optimization and digitalization
• Strong communication and organizational skills
• Customer orientation and a passion for improving patient experiences
• Very good German and English skills

Benefits

• Inclusive workplace culture
• Opportunity to make a significant impact in healthcare
• Support for candidates and employees with disabilities