Customer Service Team Lead - Remote

Overview

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.

In Short

• Lead and oversee a team of 5-7 customer service agents.
• Review and update Standard Operating Procedures (SOPs).
• Monitor and evaluate customer service tickets for quality assurance.
• Hold agents accountable to established Key Performance Indicators (KPIs).
• Leverage knowledge of subscription-based supplement brands.

Requirements

• Strong leadership skills.
• Experience in customer service management.
• Detail-oriented with a focus on operational efficiency.
• Knowledge of subscription-based supplement brands.

Benefits

• Opportunity to work remotely.
• Be part of a dedicated team in the health and wellness industry.