Customer Service Team Leader - Remote

Overview

As a Team Leader in the Customer Service department, you will co-create innovations in the telemedicine and insurance industry, ensuring a comfortable and immediate access to healthcare for patients and doctors.

In Short

• Organize the work of the Patient Service Team.
• Establish work schedules for consultants.
• Conduct workshops and training sessions.
• Support and motivate teams to achieve set goals.
• Handle complaints and analyze customer feedback.
• Create reports and summaries.
• Build brand image among individual and business clients.
• Develop service procedures and processes.
• Oversee timely execution of processes according to established SLAs.
• Seek and create solutions to minimize average costs.
• Optimize and automate processes to increase efficiency and improve service quality.
• Prepare monthly bonus settlements.

Requirements

• Experience in recruitment or knowledge of the medical industry.
• Excellent self-organization and time management skills.
• Ability to build positive and lasting relationships.
• Empathetic, understanding, and discreet.

Benefits

• Innovative work environment in the healthcare sector.
• Opportunity to lead and develop a team.
• Engagement in meaningful projects that impact patient care.