Customer Service Team Lead - Remote

Overview

As a Team Lead, you will be the heart of our Customer Service team, leading, motivating, and inspiring your team to achieve outstanding performance while ensuring our vision becomes a reality.

In Short

• Lead a dedicated team of Customer Service Ambassadors.
• Coordinate daily activities and ensure KPIs and service goals are met.
• Promote development and training through regular feedback and coaching.
• Ensure high service quality by optimizing processes.
• Collaborate with other departments for seamless customer experience.

Requirements

• Experience in customer service leadership.
• Strong communication and motivational skills.
• Ability to manage KPIs and service objectives.
• Proven track record in process improvement.
• Team-oriented mindset with a focus on customer satisfaction.

Benefits

• Flexible working hours and remote work options.
• Opportunities for professional development.
• Supportive team environment.
• Engaging company culture focused on employee well-being.
• Chance to work with renowned companies and exciting brands.