Customer Service Representative - Telekom (Home Office Europe) - Remote

Overview

This role allows Customer Service team members to work flexibly from home, supporting clients with additional services, insurance, and service packages while maintaining a high level of service quality.

In Short

• Work from home in a flexible environment.
• Support customers with inquiries regarding additional services and packages.
• Identify customer needs and provide tailored product recommendations.
• Handle written customer inquiries and internal system messages.
• Process customer data changes and follow up on incomplete sales.
• Conduct outbound calls to gather missing information or identify sales opportunities.
• Ensure all processes are completed accurately and thoroughly.
• Utilize multiple systems for research and resolution of open issues.
• Focus on generating revenue while maintaining service quality.
• Engage in continuous improvement of customer interactions.

Requirements

• Excellent communication skills in both written and verbal formats.
• Ability to work independently and manage time effectively.
• Strong problem-solving abilities.
• Experience in customer service or sales is preferred.
• Proficiency in using various digital tools and systems.
• Fluency in the local language and English.
• Ability to adapt to changing circumstances and customer needs.
• Strong organizational skills.
• Team-oriented mindset.
• Willingness to learn and develop professionally.

Benefits

• Flexible working hours and location.
• Opportunities for personal and professional growth.
• Engaging and supportive team environment.
• Competitive salary and performance incentives.
• Access to training and development resources.
• Health and wellness programs.
• Work-life balance initiatives.
• Company discounts on services.
• Recognition programs for outstanding performance.
• Dynamic and innovative work culture.