Home Office Customer Service Representative - Remote

Overview

The Home Office Customer Service Representative will provide excellent and efficient customer service to clients from the comfort of their own home office, ensuring a positive shopping experience.

In Short

• Respond to customer inquiries via phone, email, and live chat.
• Process and track customer orders, exchanges, and returns.
• Maintain strong product knowledge for accurate information.
• Troubleshoot and resolve product issues effectively.
• Collaborate with warehouse for timely delivery of orders.
• Update and maintain customer information in the database.
• Meet monthly customer service objectives and performance goals.

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years of customer service experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work independently and collaborate with a team.
• Proficient in Microsoft Office and CRM systems.
• Quiet home office setup with reliable internet connection.

Benefits

• Competitive salary and performance bonuses.
• Flexible work schedule with work-from-home options.
• Opportunities for growth and advancement.
• Paid time off and holidays.