Tele Chat Support Specialist - Remote

Overview

MUTW LLC is seeking a highly motivated and customer-focused individual to join our team as a Tele Chat Support Specialist. In this role, you will be responsible for providing exceptional customer service and technical support through both on-site and off-site chat channels.

In Short

• Act as the first point of contact for clients.
• Handle customer inquiries and resolve technical issues via chat.
• Offer product demonstrations and educate customers.
• Collect and analyze customer feedback.
• Collaborate with team members on support strategies.
• Provide status updates and follow-ups to customers.
• Work independently and as part of a team.
• Utilize chat support software effectively.
• Flexible work schedule including evenings and weekends.
• Bilingual in Spanish preferred.

Requirements

• Minimum of 1-year experience in customer service or technical support.
• Strong verbal and written communication skills.
• Ability to troubleshoot technical issues.
• High school diploma or equivalent; Bachelor’s degree preferred.
• Proficiency in chat support tools.
• Availability for flexible scheduling.

Benefits

• Competitive salary based on experience.
• Comprehensive training and ongoing support.
• Opportunities for growth and advancement.
• Flexible work options.
• A positive and collaborative work environment.