Tech Support Specialist - Remote

Overview

We are seeking a proactive and skilled Tech Support Specialist to join our team. The ideal candidate will have a comprehensive understanding of tech device vendor management, hardware support, O365 support, security and antivirus protocols, ITIL processes, and general tech tools.

In Short

• Serve as an expert on Exchange Online support.
• Be knowledgeable of Azure Entra ID, Security suite, Microsoft SharePoint and OneDrive.
• Train users and troubleshoot issues within the O365 productivity suite.
• Manage Microsoft Intune to maintain device security and compliance.
• Maintain an accurate asset inventory.
• Provide break-fix support for Mac and Windows computers.
• Monitor security alerts and take appropriate actions.
• Interact with tech vendors and proactively order devices.
• Excellent communication skills and the ability to train users on technical topics.
• Ready to support during US hours of operation.

Requirements

• Proven experience in IT support, specifically with hardware and software troubleshooting.
• Strong knowledge of O365 support, including Exchange Online, SharePoint, and OneDrive.
• Experience with security and antivirus protocols.
• Familiarity with ITIL processes and ticketing systems.
• Proactive attitude with the ability to manage multiple tasks efficiently.

Benefits

• Work in a remote environment with flexible hours.
• Opportunity to work with a global team.
• Professional development and training.