eCW Tech Support Specialist - Remote

Overview

The eCW Tech Support Specialist serves as the first point of contact for customers seeking technical assistance, providing solutions and support for eCW products and services.

In Short

• Perform remote troubleshooting through diagnostic techniques.
• Determine the best solution based on customer issues.
• Drive resolution to end user issues.
• Guide customers through problem-solving processes.
• Direct unresolved issues to higher support levels.
• Provide accurate information on eCW products.
• Record problems and resolutions in logs.
• Follow-up and update customer status.
• Pass on customer feedback to internal teams.
• Identify and suggest improvements on procedures.

Requirements

• Bachelor’s degree in relevant fields.
• eCW Certifications preferred.
• Good understanding of troubleshooting eCW workflow issues.
• Technical understanding of web application server architecture.
• Understanding of MySQL, MS SQL, and SFTP architecture.
• Basic troubleshooting of Windows and network issues.
• Basic understanding of eClinicalWorks software.
• Proficiency in Word, Excel, SharePoint, and CRM systems.

Benefits

• Opportunity for certification in Help Desk.
• Learning opportunities in eClinicalWorks software.