Cloud Support Engineer - Remote

Overview

The Cloud Support Engineer is a key member of our Case Management Team, handling escalated customer support cases that require deeper expertise beyond first-line support.

In Short

• Resolve complex customer issues across cloud, server, and network environments.
• Attend client meetings to review ongoing issues and propose solutions.
• Act as a trusted advisor and technical resource for assigned clients.
• Document all case work thoroughly.
• Collaborate closely with Rapid Response and other teams.
• Continuously expand your technical skill set.
• 5+ years in Customer Service required.
• Bachelor’s Degree in Computer Science or equivalent experience.
• Relevant industry certifications preferred.
• English fluency required.

Requirements

• 4+ years in Windows Server Administration.
• 3+ years in VMware Administration.
• 3+ years in Print Server Administration.
• 2+ years in Backup Systems Administration.
• 1+ year in SSL Certificates, Citrix Management.
• Experience with Load Balancers or Gateways preferred.

Benefits

• High-visibility, high-impact role.
• Build strong, trust-based relationships with clients.
• Participate in regular meetings with clients.
• Expand technical expertise in emerging technologies.
• Opportunity to work with various cloud technologies.