Cloud Support Engineer - Remote

Overview

Seqera is at the forefront of the bioinformatics revolution, transforming how scientists process and interpret data at scale. We are looking for a customer-facing Support Engineer with experience in Life Sciences and a passion for working with IT, DevOps, and technical scientific teams to solve complex cross-cloud platform issues.

In Short

• Engage directly with customers to resolve complex issues involving Seqera’s platform.
• Implement and support the Seqera product ecosystem across various customer deployment strategies.
• Act as the voice of the customer by conveying feedback to our Product Management and Engineering teams.
• Contribute to the creation and maintenance of technical documentation and knowledge articles.
• Prior experience in a customer-facing support engineering or cloud platform technical support role.
• Hands-on experience with container orchestration technologies such as Docker and Kubernetes.
• Proficiency in at least one public cloud platform (AWS, Azure, or GCP).
• Exceptional interpersonal skills and superior written and oral communication skills in English.
• A creative and curious mindset with resilience to thrive in a fast-paced startup environment.
• Exposure to bioinformatics tools or related biotechnology platforms is a plus.

Requirements

• Bachelor's, Master’s or PhD in Bioinformatics, Biotechnology, Computer Science, or a related field.
• Prior experience in a customer-facing support engineering or cloud platform technical support role.
• Hands-on experience with Docker and Kubernetes.
• Proficiency in AWS, Azure, or GCP.
• Familiarity with hybrid cloud/on-prem environments and High Performance Computing (HPC).
• Demonstrated ability to analyze and resolve issues in complex technical environments.
• Exceptional communication skills to convey complex technical concepts.
• Curiosity and resilience in a fast-paced environment.
• Knowledge of bioinformatics tools is a plus.

Benefits

• 20 days for vacations per year, plus additional days in December.
• Equity options available.
• Private health and life insurance.
• 401K match.
• Home office allowance over 1,000 USD.
• Subscription to a Mental Health App.
• Learning and development budget of 1,000 USD per year.