Cloud Support Engineer - Remote

Overview

Join ProArch as a Cloud Support Engineer, where you will play a crucial role in supporting our clients’ cloud infrastructure and services. You will be involved in diagnosing and resolving issues related to cloud technologies and ensuring seamless integration and operation of cloud applications.

In Short

• Provide expert troubleshooting for MS Azure, M365 Suite and Azure virtual desktop.
• Deliver L1 and L2 IT support and guidance to clients.
• Update all IT incidents and requests in the IT Service Management system.
• Analyze and diagnose various IT issues, including hardware, software, server, network, and security concerns.
• Escalate unresolved issues appropriately, ensuring cross-team collaboration.
• Engage in technical discussions and provide consultations with both clients and internal teams.
• Maintain and update technical documentation to reflect current best practices.
• Exhibit a strong focus on client satisfaction and deliver exceptional customer service consistently.
• Participate in 24/7 rotational shifts as required.
• Keep abreast of new cloud technologies and solutions related to Azure.

Requirements

• Experience with MS Azure and M365 products.
• Strong troubleshooting skills.
• Ability to provide L1 and L2 support.
• Familiarity with IT Service Management systems.
• Excellent communication skills.
• Client-focused approach.
• Ability to work in a team environment.
• Willingness to participate in rotational shifts.
• Knowledge of cloud technologies.
• Experience in technical documentation.

Benefits

• Opportunity to work with cutting-edge cloud technologies.
• Supportive team environment.
• Career growth opportunities.
• Flexible working arrangements.
• Comprehensive training programs.
• Health and wellness benefits.
• Competitive salary package.
• Access to professional development resources.
• Work-life balance initiatives.
• Engaging company culture.