Cloud Support Engineer - Remote

Overview

As a Cloud Support Engineer, you will be responsible for maintaining and optimizing cloud computing systems, ensuring high availability and performance. You will troubleshoot technical issues, provide exceptional customer support, and collaborate with internal teams to enhance cloud-based services.

In Short

• Serve as the primary point of contact for technical support inquiries via phone, email, and chat.
• Troubleshoot and resolve complex technical issues related to cloud storage platforms.
• Document troubleshooting steps and common issues in the knowledge base.
• Collaborate with engineering and product teams to escalate unresolved issues.
• Educate customers on best practices for using the platform.
• Monitor and respond to alerts and support escalations during assigned shifts.

Requirements

• Experience in cloud computing and technical support.
• Strong troubleshooting skills.
• Excellent communication skills.
• Ability to work collaboratively with teams.
• Familiarity with cloud storage platforms.

Benefits

• Work remotely from anywhere in the United States.
• Opportunity to enhance your skills in cloud technologies.
• Supportive team environment.