Cloud Support Engineer - Remote

Overview

We are seeking someone with a strong background in Linux and cloud technologies. In this role, you will not only support our customers using Atmosphere, our open-source cloud product, but also provide critical support to our internal CloudOps team that manages our public and private cloud infrastructure.

In Short

• Engage directly with customers and the internal CloudOps team.
• Investigate and resolve complex problems related to Atmosphere's portfolio of products.
• Contribute to and maintain our knowledge base.
• Handle each support case in accordance with our Service Level Agreement (SLA).
• Strong background in Linux and cloud technologies.
• Experience with OpenStack, Kubernetes, Helm, and Ansible.
• Ability to work independently with minimal direction.
• Strong customer service skills.
• Remote role with a preference for Americas timezones.
• Join a dedicated team of industry professionals.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Demonstrable understanding of cloud architecture and principles.
• Proficiency in Kubernetes and Ceph or other storage platforms.
• Strong customer service skills.
• Ability to work independently.
• A background check is required.

Benefits

• Work from home opportunity.
• Contribute to the success of Atmosphere.
• Expand your technical skills in a dynamic environment.