Cloud Support Engineer - Remote

Overview

The Cloud Support Engineer role at Platform.sh involves shaping the customer experience by providing effective solutions to complex challenges, utilizing expertise in various technologies.

In Short

• Infrastructure troubleshooting to ensure smooth application performance.
• Application and system debugging to resolve technical challenges.
• Cloud management for high performance and scalability.
• Bug investigation and reporting to enhance product stability.
• Product expertise and documentation improvement for customer support.
• On-call support for urgent tickets and incidents.
• Autonomous problem-solving with minimal supervision.
• Customer interaction through ZenDesk for effective solutions.
• Issue resolution calls to troubleshoot in real-time.
• Team training and mentorship to elevate the support team.

Requirements

• Strong command of Linux environments.
• Experience with PHP, Python, Ruby, or Go.
• Skilled use of Git for code management.
• Understanding of DNS configuration and troubleshooting.
• Solid grasp of TLS and encryption protocols.
• Exceptional communication skills for customer support.

Benefits

• A product you can believe in, transforming web application management.
• An award-winning workplace recognized for remote jobs.
• A culture that values your voice and encourages ideas.
• Collaboration with a global team from diverse backgrounds.
• Annual team gatherings and wellness budget.
• Professional development budget and office equipment budget.
• Competitive PTO and inclusive parental leave.
• Company stock options and remote work travel program.