Cloud Support Engineer - Remote

Overview

As a Cloud Support Engineer at Upsun, you will support developers by resolving complex technical challenges in a remote, global team environment.

In Short

• Resolve technical issues across infrastructure and application deployments.
• Manage support tickets via Zendesk.
• Contribute to platform reliability by monitoring alert queues.
• Collaborate with Product and Engineering teams.
• Improve documentation and knowledge sharing.
• Troubleshoot web infrastructure issues.
• Identify recurring problems and suggest improvements.

Requirements

• Experience with Linux systems.
• Familiarity with at least one backend programming language.
• Knowledge of cloud infrastructure and distributed systems.
• Understanding of networking basics.
• Strong written communication skills.
• Problem-solving mindset.
• Customer-centric approach.

Benefits

• Flexible PTO.
• Company stock options.
• Professional development budget.
• Office equipment budget.
• Wellness budget.
• Annual team gatherings.
• Internet reimbursement.
• Inclusive parental leave.
• Remote work travel program.