Cloud Support Engineer - Remote

Overview

WALT Labs is a leading managed service provider dedicated to empowering businesses through cloud technology. We specialize in customized solutions that drive growth and operational efficiency.

In Short

• Seeking a skilled Cloud Support Engineer with a focus on Google Cloud Platform (GCP).
• Responsible for maintaining cloud infrastructure and managing incidents.
• Work with tools like incident.io and JIRA for support requests.
• Weekend coverage from Friday to Monday, 8 AM to 5 PM GMT+10.
• Proven experience with GCP services required.
• Strong troubleshooting and problem-solving skills in cloud environments.
• Knowledge of cloud security and performance optimization best practices.
• Certifications in GCP are highly desirable.
• Excellent communication and customer service skills are essential.
• Ability to work under pressure and prioritize tasks effectively.

Requirements

• 3+ years of experience with Google Cloud Platform (GCP) services.
• Understanding of Google Workspace.
• Familiarity with incident.io for incident tracking.
• Proficiency in using JIRA.
• Experience with observability tools like Grafana.
• Knowledge of scripting or automation tools (Python, Terraform).
• Bachelor’s degree in Computer Science or related field.
• Ability to create and maintain documentation.
• Experience in managing cloud incidents.
• Strong collaboration skills with teams.

Benefits

• Contractors are not eligible for full-time benefits.