Weekend Cloud Support Engineer - Remote

Overview

WALT Labs, a leading managed service provider, is dedicated to empowering businesses by harnessing the power of cloud technology. Our team specializes in delivering customized solutions tailored to meet the unique needs of our clients, driving growth and operational efficiency across industries. From supporting small businesses with seamless data migration to enabling large corporations to manage complex infrastructure projects, we provide exceptional service while staying at the forefront of cloud technology advancements.

We are seeking a skilled Cloud Support Engineer with a strong focus on Google Cloud Platform (GCP) to join our dynamic team. In this role, you’ll be responsible for maintaining cloud infrastructure, managing incidents, and ensuring seamless operations for our clients. You’ll use tools like incident.io and JIRA to manage and resolve support requests efficiently.

This role provides weekend coverage from Friday to Monday, 8 AM to 5 PM GMT+10 , with flexibility for ad-hoc work within the same timezone to cover team absences.

In Short

• Join a leading managed service provider focused on cloud technology.
• Work as a Cloud Support Engineer with a focus on Google Cloud Platform.
• Maintain cloud infrastructure and manage incidents for clients.
• Use tools like incident.io and JIRA for support requests.
• Provide weekend coverage from Friday to Monday.
• Work hours are 8 AM to 5 PM GMT+10.
• Flexibility for ad-hoc work within the same timezone.
• Support businesses of various sizes with customized solutions.
• Drive growth and operational efficiency across industries.
• Stay at the forefront of cloud technology advancements.

Requirements

• Strong experience with Google Cloud Platform.
• Proficiency in incident management tools like incident.io and JIRA.
• Ability to maintain cloud infrastructure effectively.
• Experience in managing support incidents.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work flexible hours on weekends.
• Experience in a managed service provider environment is a plus.
• Ability to work independently and as part of a team.
• Strong attention to detail.

Benefits

• Opportunity to work with cutting-edge cloud technologies.
• Flexible working hours during weekends.
• Supportive and dynamic team environment.
• Professional development opportunities.
• Work with diverse clients across various industries.
• Competitive compensation package.
• Work-life balance.
• Access to the latest tools and technologies.
• Contribute to impactful projects.
• Opportunity for career growth.