Technical Success Manager - Remote

Overview

As a Technical Success Manager (TSM), you will be the technical linchpin of the customer journey and a dedicated strategic advisor for key accounts, ensuring that the promises made during sales become a reality.

In Short

• Own the post-go-live relationship for high-value accounts.
• Guide customers through complex growth phases and architectural shifts.
• Identify underutilized features to ensure full ROI.
• Act as a critical link between customers and internal teams.
• Develop technical playbooks and reusable templates for efficiency.

Requirements

• Deep experience in cloud infrastructure and developer tools.
• 5–8+ years in technical account management or systems engineering.
• Ability to design sophisticated technical workflows.
• High emotional intelligence and communication skills.
• Professional fluency in English and either French or German.

Benefits

• Flexible PTO.
• Comprehensive healthcare coverage.
• Company stock options.
• Professional development budget.
• Office equipment budget.
• Wellness budget.
• Annual team gatherings.
• Internet reimbursement.
• Inclusive parental leave.
• Remote work travel program.