Technical Success Manager - Remote

Overview

As part of the Technical Success organization, you will be the primary technical owner of the post-sale relationship for our most strategic accounts.

In Short

• Orchestrate Technical Delivery: Serve as the primary technical point of contact post-sale, coordinating efforts between Solutions Architects, Forward Deployed Engineers, and Support to ensure seamless project execution.
• Drive Adoption & Value: Guide customers through the implementation lifecycle, ensuring they effectively utilize Vector Search to solve their specific real-world problems and achieve their business goals.
• Project & Stakeholder Alignment: Manage expectations across multiple customer projects. You will map customer timelines to internal technical resources and ensure alignment between client stakeholders and our technical teams.
• Technical Health Oversight: Conduct regular technical health checks and architecture reviews to identify bottlenecks, suggest optimizations, and maximize usage of the product.
• Feedback Loop: Act as the strategic voice of the customer. Aggregate technical feedback and friction points from the field to help shape and prioritize the Engineering and Product roadmap.
• Crisis Management: Serve as the escalation manager for critical technical issues, mobilizing Support and Engineering resources to resolve blockers in high-stakes deployments.
• Technical Fluency: Align client and internal teams in a common understanding of the solution being delivered.

Requirements

• 3+ years of experience in a customer-facing Customer Success role delivering complex technical solutions.
• Proven ability to manage complex, multi-stakeholder technical projects and keep them on track without direct authority.
• Understanding of the ML lifecycle, data pipelines, and the fundamental concepts of search/retrieval systems.
• Ability to translate complex technical concepts into business impact for executives, while also talking shop with developers.
• Ongoing relationship management ensures QBR and Executive check-ins add value to both the client and Qdrant.

Benefits

• A remote-first, international team working on cutting-edge AI infrastructure.
• A competitive salary with additional perks.
• Flexible working hours and async-friendly culture.
• Regular team offsites and virtual events.
• Hardware budget – choose your own setup.