Technical Success Manager - Remote

Overview

The Technical Success Manager plays a critical role in ensuring customers realize value from Constructor's product discovery platform through effective technical integrations and support.

In Short

• Lead onboarding and customer lifecycle management.
• Collaborate with customer engineering and product teams.
• Identify and resolve technical blockers.
• Serve as a subject matter expert on technical architecture.
• Translate customer needs into actionable requests.
• Create reusable technical documentation and guides.
• Work with Customer Success Managers and Sales teams.
• Improve internal processes for customer success.
• Advocate for customer feedback and roadmap investments.

Requirements

• Strong technical foundation with hands-on experience.
• Ability to build trust with technical and business stakeholders.
• Proactive problem-solving skills.
• Experience in guiding complex technical integrations.
• Excellent communication skills.
• Knowledge of APIs and data pipelines.
• Experience in customer success or related fields.
• Ability to translate complex systems into clear plans.
• Passion for customer success and continuous improvement.

Benefits

• Work with a passionate team focused on solving problems.
• Opportunity to work on cutting-edge AI technologies.
• Collaborative work environment.
• Focus on metrics that matter for customer success.
• Empowerment to drive impactful changes.