Technical Success Manager - Remote

Overview

Snyk is a developer security platform that empowers development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure. The company is on a mission to make the world a more secure place by enabling developers to develop fast and stay secure.

In Short

• Join Snyk's Customer Solutions Organization to help retain and grow the customer base.
• Act as a Technical Success Manager to enable security within the Software Development Life Cycle.
• Help customers make change management decisions based on data-driven analysis.
• Become a trusted product advisor for customers, identifying strategies that unlock business value.
• Orchestrate a vision and strategy for customer adoption of Application Security workflows.
• Build relationships with leaders from customers’ engineering and security organizations.
• Design and execute customized onboarding programs for customers.
• Advocate for customer needs internally and identify expansion opportunities.
• Prepare and facilitate business review meetings and training sessions.
• Work collaboratively in a fast-paced environment.

Requirements

• Experience leading technical or engineering programs with a proven record of success.
• 5+ years in a customer-facing role with advanced technologies.
• Experience with highly technical customers in the Enterprise space.
• Knowledge of Developer or Application Security tools (e.g., GitHub, Jira).
• Exceptional organization and time-management skills.
• Effective communication skills with a range of personas.
• Ability to thrive in a collaborative, results-oriented team.

Benefits

• Flexible working hours and work-from-home allowances.
• Generous vacation and wellness time off.
• Health benefits and employee assistance plans.
• Country-specific life insurance and retirement programs.