Senior Technical Success Manager - Remote

Overview

Snyk is a developer security platform that empowers development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure. We are on a mission to make the world a more secure place by enabling developers to develop fast and stay secure.

In Short

• Join Snyk's Customer Solutions Organization to help retain and grow our customer base.
• Help customers enable security within their Software Development Life Cycle (SDLC).
• Act as the technical point of contact and trusted product advisor for customers.
• Orchestrate a vision and strategy for customer adoption of Snyk's products.
• Build relationships with leaders from customers’ engineering and security organizations.
• Design and execute customized onboarding programs for customers.
• Advocate for customer needs internally and identify expansion opportunities.
• Prepare and facilitate business review meetings and training sessions.
• Engage with customer executives and technologists to solve business problems.
• Thrive in a collaborative, fast-paced environment.

Requirements

• Experience leading technical or engineering programs with proven success.
• 5+ years in a customer-facing role with advanced technologies.
• Experience with Enterprise customers in North America.
• Knowledge of Developer or Application Security tools.
• Exceptional organization and time-management skills.
• Effective communication skills across various personas.
• Ability to manage competing priorities in a results-oriented team.

Benefits

• Flexible working hours and work-from-home allowances.
• Generous vacation and wellness time off.
• Health benefits and employee assistance plans.
• Country-specific life insurance and retirement programs.