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Senior Analyst, Technical Success Manager - Remote

Posted 1 week ago

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

  • Technical Success Managers are Qualtrics experts who work with our clients and customers to realize the potential of the Qualtrics product.
  • Work with clients to understand their programs and objectives, leveraging technical expertise to drive adoption and value.
  • Contribute to the long-term success of customers’ programs and deepen client relationships.
  • Excel at nurturing relationships to deliver exceptional client service.
  • Enhance software platform knowledge and technical troubleshooting skills.
  • Build creative problem-solving and critical-thinking skills.
  • Develop customer relationship and communication skills.
  • Drive customer adoption and optimize programs.
  • Establish and maintain multi-level stakeholder relationships.
  • Act as a point of escalation for complex issues.

Requirements

  • Bachelor’s degree from a competitive university is preferred.
  • 6+ years experience in a technical, consulting, or client-facing role.
  • Ability to thrive in a fast-paced environment, managing multiple projects.
  • Experience working with customers in all phases of their adoption journey.
  • Hard-working self-starter capable of running multiple projects.
  • Comfort in working both autonomously and collaboratively.
  • Ability to articulate technical concepts to a non-technical audience.
  • Detail-oriented with an ability to prioritize and meet deadlines.
  • Familiarity with software and front-end development.
  • Excellent English and Dutch communication skills.

Benefits

  • Qualtrics Experience Program - A bonus each year for an experience of your choosing.
  • Worldwide and diverse community that enjoys helping each other.
  • Open and collaborative work space.
  • Environment where everyone feels safe and comfortable.

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