Senior Analyst, Technical Success Manager - Remote

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

• Technical Success Managers are Qualtrics experts who work with our clients and customers to realize the potential of the Qualtrics product.
• Work with clients to understand their programs and objectives, leveraging technical expertise to drive adoption and value.
• Contribute to the long-term success of customers’ programs and deepen client relationships.
• Excel at nurturing relationships to deliver exceptional client service.
• Enhance software platform knowledge and technical troubleshooting skills.
• Build creative problem-solving and critical-thinking skills.
• Develop customer relationship and communication skills.
• Drive customer adoption and optimize programs.
• Establish and maintain multi-level stakeholder relationships.
• Act as a point of escalation for complex issues.

Requirements

• Bachelor’s degree from a competitive university is preferred.
• 6+ years experience in a technical, consulting, or client-facing role.
• Ability to thrive in a fast-paced environment, managing multiple projects.
• Experience working with customers in all phases of their adoption journey.
• Hard-working self-starter capable of running multiple projects.
• Comfort in working both autonomously and collaboratively.
• Ability to articulate technical concepts to a non-technical audience.
• Detail-oriented with an ability to prioritize and meet deadlines.
• Familiarity with software and front-end development.
• Excellent English and Dutch communication skills.

Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing.
• Worldwide and diverse community that enjoys helping each other.
• Open and collaborative work space.
• Environment where everyone feels safe and comfortable.