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Senior Analyst, Technical Success Manager - Remote

Posted 1 week ago

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

  • Join a nimble group empowered to set aggressive goals.
  • Assist customers throughout their lifecycle to unlock value from products.
  • Work with clients to understand their programs and objectives.
  • Leverage technical expertise to drive adoption and value.
  • Build and maintain relationships with clients.
  • Act as a point of escalation for complex issues.
  • Drive adoption of key platform features through demos.
  • Enhance software platform knowledge and troubleshooting skills.
  • Develop critical customer relationship and communication skills.
  • Thrive in a team that values independent work and collaboration.

Requirements

  • Bachelor’s degree from a competitive university preferred.
  • 6+ years experience in a technical, consulting, or client-facing role.
  • Ability to manage multiple projects in a fast-paced environment.
  • Experience with customers in all phases of their adoption journey.
  • Detail-oriented with prioritization skills.
  • Excellent English and Dutch communication skills.
  • Strong problem-solving skills.
  • Familiarity with software and front-end development.

Benefits

  • Qualtrics Experience Program - A bonus each year for an experience of your choosing.
  • Worldwide and diverse community that enjoys helping each other.
  • Open and collaborative work space.
  • Supportive environment for growth.

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