Senior Analyst, Technical Success Manager - Remote

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

• Join a nimble group empowered to set aggressive goals.
• Assist customers throughout their lifecycle to unlock value from products.
• Work with clients to understand their programs and objectives.
• Leverage technical expertise to drive adoption and value.
• Build and maintain relationships with clients.
• Act as a point of escalation for complex issues.
• Drive adoption of key platform features through demos.
• Enhance software platform knowledge and troubleshooting skills.
• Develop critical customer relationship and communication skills.
• Thrive in a team that values independent work and collaboration.

Requirements

• Bachelor’s degree from a competitive university preferred.
• 6+ years experience in a technical, consulting, or client-facing role.
• Ability to manage multiple projects in a fast-paced environment.
• Experience with customers in all phases of their adoption journey.
• Detail-oriented with prioritization skills.
• Excellent English and Dutch communication skills.
• Strong problem-solving skills.
• Familiarity with software and front-end development.

Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing.
• Worldwide and diverse community that enjoys helping each other.
• Open and collaborative work space.
• Supportive environment for growth.