Technical Success Manager - Remote

Overview

The Technical Success Manager at Qualtrics plays a crucial role in assisting customers throughout their lifecycle, helping them unlock the most value from our products and services.

In Short

• Work with clients to understand their programs and objectives.
• Leverage technical expertise to build programs that drive adoption.
• Establish and maintain multi-level stakeholder relationships.
• Serve as a platform expert, advising clients on high-value usage.
• Drive customer adoption and optimize programs.
• Collaborate with Sales and Services teams.
• Act as a point of escalation for complex issues.
• Develop cross-functional initiatives to improve customer experience.
• Enhance software platform knowledge and troubleshooting skills.
• Build creative problem-solving and critical-thinking skills.

Requirements

• Bachelor’s degree from a competitive university.
• 3+ years experience in a technical, consulting, or client-facing role.
• Ability to manage multiple projects simultaneously.
• Experience with customers in all phases of their adoption journey.
• Detail-oriented with the ability to prioritize and meet deadlines.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Familiarity with software and front-end development.
• Fluency in Japanese and English.

Benefits

• Comprehensive package with base, bonus, and generous benefits.
• Private health insurance with top-of-the-range coverage.
• Annual Experience Bonus for personal experiences.
• Experience Leave - additional 5 days a year.
• Quarterly Wellness Stipend for well-being costs.
• Commuter allowance for public transport expenses.
• Catered lunches in the Tokyo office.