Senior Analyst, Technical Success Manager - Financial Services - Remote

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

• Join a nimble team focused on achieving aggressive goals.
• Assist customers throughout their lifecycle for maximum value.
• Act as a trusted advisor to clients, helping them achieve business objectives.
• Leverage technical expertise to enhance customer programs.
• Drive adoption of Qualtrics products through effective relationship management.
• Work in a post-sales capacity to ensure long-term success.
• Enhance your software platform knowledge and troubleshooting skills.
• Develop problem-solving and critical-thinking skills.
• Build impactful relationships with clients.
• Support a collaborative work environment.

Requirements

• Bachelor’s degree from a competitive university.
• 4-8 years experience in a technical or client-facing role.
• Ability to manage multiple projects in a fast-paced environment.
• Experience with customer adoption journeys.
• Self-starter with strong organizational skills.
• Comfortable working autonomously and collaboratively.
• Ability to explain technical concepts to non-technical audiences.
• Detail-oriented with strong prioritization skills.
• Familiarity with software and front-end development.
• Excellent verbal and written communication skills.

Benefits

• Frequent office events and team outings.
• $1,800 for personal experiences after one year.
• 30 paid days off including PTO and holidays.
• Standard benefits package including health insurance.
• Free snacks, drinks, and lunches in the office.