Senior Technical Success Manager - Financial Services - Remote

Overview

As a Senior Technical Success Manager at Qualtrics, you will be part of a dedicated team that assists customers in maximizing the value of our products and services, ensuring their long-term success.

In Short

• Join a team focused on customer success and experience management.
• Work with clients to understand their goals and provide tailored solutions.
• Drive customer adoption and optimize programs for maximum value.
• Leverage technical expertise to enhance customer relationships.
• Collaborate with multi-level stakeholders to ensure customer health.
• Act as a platform expert and provide actionable insights.
• Manage multiple projects in a fast-paced environment.
• Enhance your problem-solving and communication skills.
• Participate in a supportive and inclusive work environment.
• Enjoy a hybrid work model with flexible work arrangements.

Requirements

• Bachelor’s degree from a competitive university.
• 2+ years of experience in a technical or client-facing role.
• Ability to manage multiple projects simultaneously.
• Experience with customer adoption journeys.
• Strong communication and relationship-building skills.
• Detail-oriented with the ability to meet deadlines.
• Familiarity with software and front-end development.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.

Benefits

• Work-life integration with frequent office events and team outings.
• Qualtrics Experience Program offering $1,800 for personal experiences.
• 30 paid days off including PTO and holidays.
• Comprehensive benefits package including medical, dental, and vision.
• Free snacks, drinks, and lunches in the office.