Remote Otter LogoRemoteOtter

Customer Success Manager - Brand Experience and Strategy - Remote

Posted Yesterday
Customer Service
Full Time
IL, USA
$100,100 - $108,000 USD/year

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

  • The Customer Success Team assists customers throughout their Qualtrics engagement.
  • Looking for a Customer Success Manager to join the Strategy and Research Team.
  • Focus on helping customers unlock value from Qualtrics products.
  • Strategic thinking and relationship management skills are essential.
  • Work closely with clients to build programs that drive adoption.
  • Monitor customer health and facilitate renewals.
  • Collaborate with sales to develop account strategies.
  • Provide clear communication and champion customer needs.
  • Develop initiatives to improve customer experience.
  • 3+ years experience in a technical or consulting role required.

Requirements

  • Bachelor’s degree from a competitive university.
  • 3+ years experience in a client-facing role.
  • Experience in market research is a plus.
  • Excellent communication and presentation skills.
  • Ability to manage multiple projects in a fast-paced environment.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to articulate technical concepts to non-technical audiences.
  • Strategic thinker with a proactive approach.
  • Experience with cross-functional teams.
  • Proficiency in PowerPoint, Google Slides, or Keynote.

Benefits

  • Work-life integration with team events and outings.
  • Qualtrics Experience Program - $1,800 for personal experiences.
  • Qualtrics Wellness Program - $1,200 for wellness expenses.
  • 30 paid days off including holidays and personal days.
  • Comprehensive benefits package including medical, dental, and vision.
  • Free snacks, drinks, and lunches in the office.
Qualtrics logo

Qualtrics

Qualtrics is a leading experience management software company that empowers organizations to manage customer, employee, product, and brand experiences. Founded in 2002, Qualtrics provides a powerful platform that enables businesses to gather and analyze data to make informed decisions and drive growth. With a focus on innovation and customer success, Qualtrics serves a diverse range of industries and is committed to helping organizations improve their overall performance through actionable insights.

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