Customer Success Manager - Brand Experience and Strategy - Remote

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

• The Customer Success Team assists customers throughout their Qualtrics engagement.
• Looking for a Customer Success Manager to join the Strategy and Research Team.
• Focus on helping customers unlock value from Qualtrics products.
• Strategic thinking and relationship management skills are essential.
• Work closely with clients to build programs that drive adoption.
• Monitor customer health and facilitate renewals.
• Collaborate with sales to develop account strategies.
• Provide clear communication and champion customer needs.
• Develop initiatives to improve customer experience.
• 3+ years experience in a technical or consulting role required.

Requirements

• Bachelor’s degree from a competitive university.
• 3+ years experience in a client-facing role.
• Experience in market research is a plus.
• Excellent communication and presentation skills.
• Ability to manage multiple projects in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Ability to articulate technical concepts to non-technical audiences.
• Strategic thinker with a proactive approach.
• Experience with cross-functional teams.
• Proficiency in PowerPoint, Google Slides, or Keynote.

Benefits

• Work-life integration with team events and outings.
• Qualtrics Experience Program - $1,800 for personal experiences.
• Qualtrics Wellness Program - $1,200 for wellness expenses.
• 30 paid days off including holidays and personal days.
• Comprehensive benefits package including medical, dental, and vision.
• Free snacks, drinks, and lunches in the office.