Strategic Customer Success Manager - Remote

Overview

Checkmarx is the enterprise application security leader and the host of Checkmarx One™, the industry-leading cloud-native AppSec platform that helps enterprises build #DevSecTrust.

In Short

• Seeking a highly motivated Strategic Customer Success Manager.
• Role involves ensuring customers achieve desired outcomes with Checkmarx's solutions.
• Requires technical expertise, strategic thinking, and exceptional customer engagement skills.
• Remote opportunity with preferred locations in Texas and Atlanta, GA.
• Core responsibilities include deployment guidance, customer onboarding, and monitoring adoption.
• Qualifications include a Bachelor's degree and 5+ years in Customer Success or similar roles.
• Technical requirements include proficiency with cloud platforms and application security tools.
• Excellent interpersonal skills needed for building trust with stakeholders.
• Training and enablement skills for delivering user training sessions.
• Analytical mindset for identifying customer health signals.

Requirements

• Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field.
• 5+ years in Customer Success or Technical Account Management.
• Experience with enterprise clients and complex technical relationships.
• Proficiency with major cloud platforms (AWS, Azure, GCP).
• Understanding of cloud-native security architectures and tools.
• Knowledge of secure software development lifecycle (SSDLC).
• Hands-on experience with application security tools.
• Familiarity with CI/CD tools.
• Ability to analyze customer usage data.
• Experience with data visualization tools.

Benefits

• Competitive salary.
• Medical, dental, vision, and 401(K) benefits.
• Culture of community and growth opportunities.
• Room for career growth and professional development.
• Training and educational opportunities.