First Line Support Engineer (Afternoon Shift) - Remote

Overview

Checkmarx is the leader in application security and ensures that enterprises worldwide can secure their application development from code to cloud. Our consolidated platform and services address the needs of enterprises by improving security and reducing TCO, while simultaneously building trust between AppSec, developers, and CISOs. At Checkmarx, we believe it’s not just about finding risk, but remediating it across the entire application footprint and software supply chain with one seamless process for all relevant stakeholders.

We are honored to serve more than 1,800 customers, which includes 40 percent of all Fortune 100 companies including Siemens, Airbus, SalesForce, Stellantis, Adidas, Wal-Mart and Sanofi.

In Short

• Provide the first response to customers mainly via the Salesforce support system and occasional phone calls
• Conduct initial analysis and classification of customer cases
• Reproduce the issue on a private lab
• Use various resources to solve cases
• Gather essential information needed for the skill-based teams
• Smart routing based on case analysis
• Contribute to knowledge sharing
• Proactively seek to exceed customer expectations

Requirements

• English as a spoken/written language, with excellent communication skills
• Excellent problem-solving abilities
• BS degree in Information Technology, Computer Science, or relevant field
• At least 1 year of proven work experience in a similar role
• Familiar with Windows/Linux OS environments
• Ability to diagnose and troubleshoot technical issues
• Familiar with IIS, Certificates, Docker

Benefits

• Great work environment
• Professional development
• Challenging careers
• Competitive compensation
• Great work-life balance
• Great benefits and perks throughout the year