First Level Support Engineer - Remote

Overview

LifeMD is a leader in virtual primary care, headquartered in NYC, and we're redefining how healthcare meets technology. Our vertically integrated digital care platform powers telemedicine, laboratory services, and pharmacy solutions, serving over 200 conditions across all 50 states.

At the heart of this transformation is our team of 50+ talented developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day.

Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company—it’s a tech company revolutionizing healthcare.

If you're passionate about building impactful technology, solving complex challenges, and seeing your code change lives, LifeMD is the place to grow, innovate, and make a difference.

Join us and let's build the future of healthcare—together. 🚀

In Short

• Provide first-line support to end-users via phone, email, or chat.
• Diagnose and resolve basic technical issues related to operating systems, applications, and hardware.
• Create and manage support tickets in the Jira ticketing system.
• Offer guidance to users on IT-related best practices.
• Effectively manage multiple support tickets simultaneously.
• Collaborate with cross-functional teams to improve processes.
• Ensure all support tasks are completed in accordance with SLAs.

Requirements

• Hands-on experience with Jira Service Management.
• Experience with Notion and MongoDB.
• Proactive approach to handling tickets.
• Ability to educate end users.

Benefits

• Opportunity to work in a fast-growing tech company.
• Collaborative work environment.
• Impactful technology development.