Support Engineer - Remote

Overview

The Support Engineer at Strapi plays a crucial role in assisting community users and clients by answering technical questions and providing solutions to unblock them in their project development.

In Short

• Work with community users and clients to provide technical support.
• Answer technical questions and create resources to assist users.
• Help clients during their project development.
• Collaborate with sales and customer success teams to structure support processes.
• Analyze user feedback and report to the product team.
• Strong proficiency in React and Node.js required.
• Experience in web development and technical support.
• Excellent communication and presentation skills.
• Remote-first company culture.
• Passionate about learning and helping others.

Requirements

• 3 years of experience with JavaScript, React, and Node.js.
• Familiarity with common front-end and back-end development tools.
• Understanding of deployment systems and security frameworks.
• Ability to work remotely and manage multiple tasks.
• Passion for teaching and helping others.

Benefits

• Work from anywhere.
• Expanded health benefits including medical, dental, and vision coverage.
• Equity opportunities for all employees.
• 16 weeks of fully paid parental leave.
• Budget for professional and personal growth.
• Mental health support available.
• At least 25 days of paid vacation.