Level 2 IT Support Engineer - Remote

Posted 9 weeks ago

Customer Service

Full Time

Pakistan

Overview

The Level 2 IT Support Engineer provides IT support to internal employees remotely or at the local office, focusing on troubleshooting issues and delivering exemplary customer service.

In Short

Provide IT support to internal employees remotely or locally.
Troubleshoot and resolve technical issues.
Manage Active Directory and email accounts.
Install and maintain employee computers and devices.
Provide virus/malware protection and remediation.
Patch employee computers remotely.
Document processes and update procedures.
Take ownership of support tickets.
Maintain applications and devices in InTune/Azure.
Communicate effectively with all levels of the organization.

Requirements

Bachelor's degree in computer science or related field.
3-5 years of experience as a support engineer.
Proven experience troubleshooting server, network, and PC issues.
Proficiency in remote desktop and helpdesk software.
Experience with RMM tools.
Advanced knowledge of IT software and hardware.
Exceptional prioritization and diagnostic skills.
Strong written and verbal communication skills.
Experience with Microsoft InTune.
Detail-oriented and strategic thinker.

Benefits

Opportunity to work in a dynamic environment.
Engagement with senior executives.
Capacity for innovation and professional growth.
Supportive team culture.
Access to training and development resources.

dinCloud Pakistan

dinCloud Pakistan is a technology-driven company specializing in providing comprehensive network infrastructure solutions in vendor-neutral environments. With a focus on customer satisfaction and retention, dinCloud Pakistan employs skilled professionals to implement, support, and optimize network systems. The company emphasizes adherence to ITIL best practices and aims to deliver exceptional service through effective incident management and technical troubleshooting. By fostering a culture of continuous improvement and collaboration, dinCloud Pakistan is committed to enhancing the performance and security of its clients' networks.

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