Level 2 IT Support Engineer - Remote

Overview

The Level 2 IT Support Engineer provides IT support to internal employees remotely or at the local office, focusing on troubleshooting issues and delivering exemplary customer service.

In Short

• Provide IT support to internal employees remotely or locally.
• Troubleshoot and resolve technical issues.
• Manage Active Directory and email accounts.
• Install and maintain employee computers and devices.
• Provide virus/malware protection and remediation.
• Patch employee computers remotely.
• Document processes and update procedures.
• Take ownership of support tickets.
• Maintain applications and devices in InTune/Azure.
• Communicate effectively with all levels of the organization.

Requirements

• Bachelor's degree in computer science or related field.
• 3-5 years of experience as a support engineer.
• Proven experience troubleshooting server, network, and PC issues.
• Proficiency in remote desktop and helpdesk software.
• Experience with RMM tools.
• Advanced knowledge of IT software and hardware.
• Exceptional prioritization and diagnostic skills.
• Strong written and verbal communication skills.
• Experience with Microsoft InTune.
• Detail-oriented and strategic thinker.

Benefits

• Opportunity to work in a dynamic environment.
• Engagement with senior executives.
• Capacity for innovation and professional growth.
• Supportive team culture.
• Access to training and development resources.