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Strategic Customer Success Manager - Remote

Posted 1 week ago
Customer Service
Full Time
Worldwide

Overview

As a Strategic Customer Success Manager at Monte Carlo, you'll manage relationships with significant customers to ensure trust in their data, guiding them through the entire client journey.

In Short

  • Lead and manage the client journey from onboarding to value realization.
  • Partner with Account Executives to build growth strategies.
  • Communicate business value to client executives through strategic reviews.
  • Establish business goals, timelines, and success metrics with customers.
  • Prescribe best practices to enhance adoption of Monte Carlo products.
  • Develop relationships with client executives including VPs and C-suite.
  • Monitor account health to identify opportunities for value maximization.
  • Project manage the customer journey using various resources.

Requirements

  • 5+ years of experience in Customer Success for enterprise clients.
  • Experience with data products/solutions is preferred.
  • Track record in early-stage companies or ambiguous environments.
  • Project and stakeholder management skills are essential.
  • Ability to prioritize complex objectives.

Benefits

  • Inclusive workplace culture.
  • Recognition for employee experience.
  • Opportunities for professional growth.
Monte Carlo logo

Monte Carlo

Monte Carlo is a pioneering data reliability company that has developed the industry's first end-to-end Data Observability platform. As businesses increasingly depend on accurate and reliable data for their digital products and decision-making, Monte Carlo plays a critical role in ensuring data integrity. The company has received numerous accolades, including being named an Inc. Best Workplace for 2024 and a DBTA Readers Choice for Best Data Observability Solution for 2024. With significant funding of $236M from top investors, Monte Carlo collaborates with leading data-driven enterprises such as Fox, Pepsico, Amazon, and American Airlines to foster trust in their data.

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