Technical Account Manager - Remote

Overview

As a Technical Account Manager (TAM) at Monte Carlo, you’ll play a pivotal role in helping enterprise customers achieve reliable data at scale by combining technical know-how with strong relationship-building skills.

In Short

• Own the technical relationship for enterprise customers, guiding them through onboarding and integration.
• Partner with customer’s data engineering, analytics, and platform teams to embed Monte Carlo into their data ecosystem.
• Help customers troubleshoot data observability and pipeline challenges.
• Serve as a trusted advisor on data & AI observability best practices.
• Lead technical workshops, health checks, and account reviews.
• Act as the voice of the customer to shape Monte Carlo’s roadmap.
• Collaborate with Sales Engineers and Solution Architects to recommend strategies.
• Build a deep understanding of each customer’s environment and challenges.
• Create and execute a structured plan for customer workloads.

Requirements

• 5+ years in a customer-facing technical role.
• Understanding of modern data technologies and major data warehouses.
• Strong project management skills.
• Familiarity with data & AI observability concepts.
• Exposure to cloud infrastructure and APIs.
• Excellent communication and storytelling skills.
• A proactive, problem-solving mindset.

Benefits

• Work at the forefront of the data & AI observability movement.
• Collaborate with a globally distributed team.
• Partner with data-forward organizations.
• Competitive compensation and comprehensive benefits.
• Flexible remote work and generous PTO.