Technical Account Manager - Remote

Overview

As a Technical Account Manager (TAM) at Ping Identity, you will be responsible for ensuring clients are successful with their Ping solutions, working closely with cross-functional teams to deliver value throughout the client journey.

In Short

• Provide technical recommendations and best practices for Ping solutions.
• Facilitate visibility into the company’s product roadmap.
• Assist with configuration help on features and flows.
• Coordinate and conduct business reviews with customer leadership.
• Assist in planning and strategizing roll-outs for platform adoption.
• Provide ad-hoc training to customers.
• Engage in escalation of support tickets as needed.
• Provide product demonstrations of Ping technologies.
• Coordinate with other teams to address customer needs.
• Manage ongoing customer needs to drive retention and loyalty.

Requirements

• Understanding of Java and web technologies.
• 5 years’ enterprise customer-facing experience.
• Strong verbal and written communication skills.
• Strong organizational skills.
• Experience with SFDC or equivalent CRM systems.
• Ability to manage proactive and reactive tasks effectively.
• Proven track record in managing relationships with enterprise clients.
• Experience with Identity Management or Access Management.
• On-call availability may be required.

Benefits

• Generous PTO & Holiday Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Opportunity for Education Reimbursement.
• Commuter Offset (specific locations).