Technical Account Manager - Remote

Overview

The Technical Account Manager will possess a deep understanding of Relyance AI products and services, contributing to best practices for implementation and driving product adoption through collaboration and proactive interaction.

In Short

• Deep understanding of Relyance AI products and services.
• Drive interactions and action plans for product adoption.
• Participate in Product Voice of Customer initiatives.
• Manage critical escalations and perform Root Cause Analyses.
• Collaborate with internal stakeholders for seamless customer experience.
• Knowledge of incident, problem, and release management processes.
• Generate and analyze data to create actionable plans.
• 8 years of experience in customer-facing roles.
• Hands-on experience with APIs and data security.
• Experience with protocols such as HTTP, SSL, SAML, and OAuth.

Requirements

• 8 years of experience in customer-facing roles.
• Experience in product feature implementations.
• Hands-on experience with APIs.
• Experience with data and application security.
• Familiarity with HTTP, SSL, SAML, and OAuth protocols.

Benefits

• Opportunity to work in a fast-paced environment.
• Collaborative work culture.
• Engagement in high-level design discussions.
• In-depth exposure to enterprise data security.
• Experience with open-source system administration.