Technical Account Manager - Remote

Overview

Level AI is transforming customer engagement by turning contact centers into strategic assets through its AI-native platform, empowering organizations to enhance customer experience and drive growth.

In Short

• Serve as the primary technical point of contact for enterprise customers.
• Understand customer business goals and provide strategic guidance.
• Collaborate with engineering and product teams.
• Troubleshoot technical issues and provide solutions.
• Conduct regular business reviews and drive value realization.
• Develop strong relationships with key stakeholders.

Requirements

• 3+ years of experience in a Technical Account/Customer Success Manager role.
• Strong understanding of AI, NLP, and cloud-based SaaS solutions.
• Excellent communication and relationship-building skills.
• Proven ability to troubleshoot technical issues.
• Experience managing enterprise customer accounts.
• Impeccable character attributes including drive and problem-solving.

Benefits

• Opportunity to work in a cutting-edge AI environment.
• Impactful role in customer engagement transformation.
• Collaborative work environment with engineering and product teams.
• Professional growth and development opportunities.