Technical Account Manager - Remote

Overview

The Technical Account Manager at Commvault is responsible for becoming a trusted advisor to Enterprise Customers, ensuring successful post-sale relationships and driving customer success with cyber resiliency objectives.

In Short

• Build and maintain strong relationships with key stakeholders.
• Serve as the main contact for aligning customer goals with Commvault solutions.
• Drive customer outcomes and demonstrate ROI.
• Assist customers in implementing effective cyber resiliency strategies.
• Provide exceptional customer experiences through a proactive approach.
• Maintain high Gross Retention Rate (GRR) and Net Revenue Retention (NRR).
• Monitor strategies with data and metrics for retention and growth.
• Collaborate with internal teams for customer success.
• Communicate effectively with technical teams and executives.
• 5+ years of experience in Technical Account Management.

Requirements

• Passion for Customer Success and commitment to customer goals.
• Strong collaboration and communication skills.
• Experience in project management and adaptability to changing priorities.
• Knowledge in Cyber Resiliency and Data Management.
• Experience with cloud platforms (AWS, Azure, GCP).
• Technical knowledge of IT hardware and software.
• Exceptional presentation skills.
• Ability to analyze complex situations and develop solutions.
• Travel may be required within the designated region.
• Preferred certifications in relevant cloud and security areas.

Benefits

• Continuous professional development and product training.
• Inclusive company culture with Employee Resource Groups.
• Generous health and financial security benefits.
• Employee stock purchase plan (ESPP).