Technical Account Manager - Remote

Overview

As a Technical Account Manager at Mattermost, you will be the primary technical lead and trusted advisor for strategic customers in defense, intelligence, security, and critical infrastructure.

In Short

• Lead end-to-end onboarding journey for customers.
• Recommend deployment architectures and document design decisions.
• Identify integration opportunities within customer DevOps toolchains.
• Develop scripts, plug-ins, and API workflows for automation.
• Deliver workshops on DevOps collaboration and security hardening.
• Capture customer feedback to shape product roadmap.
• Mentor newer TAMs and Solutions Engineers.
• Exceptional communication skills required.
• Willingness to travel up to ~15% for workshops.
• Good knowledge of LLM tooling preferred.

Requirements

• 5+ years in Technical Account Management or similar roles.
• Deep Linux expertise and troubleshooting skills.
• Hands-on experience with Docker and Kubernetes.
• Ability to read and write code in modern languages.
• Proficiency with CI/CD pipelines and Infrastructure-as-Code.
• Strong knowledge of cloud platforms.
• Grasp of DevOps and IT Service Management practices.
• Willingness to travel for onsite workshops.
• Eligibility for U.S. government security clearance.
• Meet export-controlled information access requirements.

Benefits

• Remote-first work environment.
• Competitive salary range based on skills and experience.
• Opportunity to work with a diverse and inclusive team.
• Access to training and professional development.
• Flexible working hours.
• Supportive company culture valuing unique perspectives.