Technical Account Manager - Remote

Overview

The Technical Account Manager will serve as a bridge between customers and internal teams, ensuring the successful integration and use of our platform.

In Short

• Act as a technical advisor for customers.
• Design and implement integrations with APIs and data sync tools.
• Collaborate with Sales and Engineering teams.
• Provide technical onboarding and training for customers.
• Monitor customer health metrics and usage patterns.
• Address complex technical issues and provide resolutions.
• Document technical solutions in the Knowledge Base.
• Communicate technical concepts to various stakeholders.
• Advocate for customer needs internally.
• Identify operational inefficiencies and propose solutions.

Requirements

• Proven experience in a similar role for B2B SaaS products.
• Understanding of APIs and webhooks.
• Experience with data formats like JSON, XML, and CSV.
• Hands-on experience with system integrations.
• Experience with automation tools like Zapier or Workato.
• Familiarity with CRM platforms such as Hubspot or Salesforce.
• Comfort with reporting tools like Metabase or Looker.
• Strong communication skills.
• Problem-solving mindset.

Benefits

• Opportunity to work remotely.
• Collaborative work environment.
• Professional growth opportunities.
• Access to training resources.
• Supportive team culture.